no charts available

[Luculus]

Hello, I am using TDS GTNXi Pro Upgrade in MSFS 2024, on the TBM 850 by Black Square with Navigraph charts. The Pro Upgrade version shows as installed, Navigraph Charts is enabled, and my license is correctly registered under my name.
However, when I try to select charts (e.g., SID, STAR), I get the error messages: 'No Information Chart Available', 'No Departure Chart Available', etc.
How can I resolve this issue? Thank you in advance for your feedback.         

[adminOwner2]

Hello,

Can you please test KJFK?

In addition, which version of the GTNXi PC Trainer is the TDS GTNXi displaying, on startup?

[Luculus]

Hello,

Can you please test KJFK?

In addition, which version of the GTNXi PC Trainer is the TDS GTNXi displaying, on startup?

Pc Trainer is 20.42.2. TDS Version is 1.3.0.3.
It‘s not working with KJFK

---

Hello,

Can you please test KJFK?

In addition, which version of the GTNXi PC Trainer is the TDS GTNXi displaying, on startup?

[adminOwner2]

Hello,

Thank you for the information. Please run a failed test at KJFK, with MFSS closed, then provide us with the log file from My Documents: TDSGTNXiExeLog.txt

Via Discord DM@TDSSim (this is the preferred method)
https://discord.gg/NupgPCUgsH

Or via email: support@tdssim.com