02-26-2022, 01:23 PM
MatthewS,
We understand your frustration and indeed,it is a difficult situation. But you may not know us, we are here to treat our customers well and to assist them with their problems. The VC Integration feature has been tested by a broad group of customers, under all testing scenarios. Unfortunately this bug was not discovered only after release, had it been discovered before, we would have fixed it before any public announcement.
This is software and because of the multitude of different configurations,we have no way of predicting what is going on in each system and what settings may interfere. However, we are willing to work with everyone so we can find a proper solution so they can enjoy the software.
Ignorance is not what defines us and we are AGAINST such policies!
We understand your frustration and indeed,it is a difficult situation. But you may not know us, we are here to treat our customers well and to assist them with their problems. The VC Integration feature has been tested by a broad group of customers, under all testing scenarios. Unfortunately this bug was not discovered only after release, had it been discovered before, we would have fixed it before any public announcement.
This is software and because of the multitude of different configurations,we have no way of predicting what is going on in each system and what settings may interfere. However, we are willing to work with everyone so we can find a proper solution so they can enjoy the software.
Ignorance is not what defines us and we are AGAINST such policies!