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+--- Forum: TDS GTNXi Flight Simulator (http://www.forum.tdssim.com/forum-2.html)
+--- Thread: Black Screen (/thread-49.html)
Black Screen - LEFORESTIER - 06-07-2021
I have installed the TDSSIM and when i run the program the GTN is black
I already saw on the forum an answer : ( User McAfee)
Exclus :TDSGTNflightsim.exe
As soon as I Run TDS GTNXI Flight sim : I get the message : "" Suspect ..)
Followed a black screen
Thanks for Your help
RE: Black Screen - adminOwner2 - 06-07-2021
Hello,
We are sorry to hear that you are having problems with the TDS GTNXi, we are here to help.
Our software is not a virus, this is a false positive generated by the software protection system.
Can you please set an antivirus exception and restore these two files:
TDSGTNXiFlightSimEXE.exe
TDSGTNServices.dll
More information on setting a McAfee exception can be found here:
https://service.mcafee.com/?articleId=TS102056&page=shell&shell=article-view
We are actively working on a proper resolution for this problem.
Please let us know how it works.
Thank you.
RE: Black Screen - LEFORESTIER - 06-08-2021
Hello ;
Following your instructions , I add TDSGTNServices.dll in the "exceptions "" on the setting Mcafee
Now it works again
Thank you
I Hope my remarks would help :
15 days ago : As soon as you install and download the TDSGTNXi Flight sim , McAfee detected " a false positive "
It was impossible to continue the installation -> The message error : The TDSGTN.exe is suspect
Few days ago After reinstallation from the beginning of your program
As soon as you install and download the TDSGTNXi Flight sim ,
The program works correctly ( Connection FS 2020 ) appears in green : OK
But when appears the GTN , the screen ( of the GTN) is black
Mcafee detected a virus and the message appears : TDSGTNservices.dll is suspect
Impossible to run the program .
I noticed on the forum that some customers have the same problem " Black Screen " .
Hope the information given will help for a proper resolution
Thank you and Regards
RE: Black Screen - adminOwner2 - 06-08-2021
Hello,
Thank you for your information, we are sorry that you are having problems with the TDS GTNXi.
We are actively working on a solution and we hope to have something useful in a few days, that would completely resolve the issue.
We will let you know as soon as we have news and we will help you get this problem resolved so you can use the TDS GTNXi without problems.
RE: Black Screen - LEFORESTIER - 06-08-2021
Hello ;
Many thanks for you and your team trying to solve that problem
Regards
Herve
RE: Black Screen - adminOwner2 - 06-09-2021
Hello,
We have released version 1.0.0.2 of the TDS GTNXi Flight Sim, it includes the first attempt at fixing antivirus warnings, can you please re download from the GPS Manager and reinstall. Please let us know if it works.
RE: Black Screen - LEFORESTIER - 06-11-2021
(06-09-2021, 12:45 PM)admin Wrote: Hello,
We have released version 1.0.0.2 of the TDS GTNXi Flight Sim, it includes the first attempt at fixing antivirus warnings, can you please re download from the GPS Manager and reinstall. Please let us know if it works.
Hello ,
I have re-downloaded the Gps manager -> GTNXI Flight sim is the version 1.0.0.4
and it Works
Thanks for your help
I noticed that the two Folders ( ...exe and ...dll ) which where in my Whitelist ( Mcafee)
See Your last instructions ) have diesepeard . The whitelist is now empty
Thanks and Regards
RE: Black Screen - adminOwner2 - 06-11-2021
Hello,
We are glad that we solved the problem and that now all our customers can enjoy the TDS GTNXi without any antivirus warnings or exclusions.
Please enjoy the TDS GTNXi!